Privacy Policy (propquery.ai)
Effective date: 24 March 2026
1. Introduction
Welcome to PropQuery.ai ("we", "our", "us"). We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website.
2. Information we collect
2.1 Personal information
We may collect:
- Name (if provided)
- Email address (if you sign up or contact us)
- Account credentials (if accounts are enabled)
2.2 Usage & technical data
- IP address
- Browser type and device information
- Pages visited and search queries
- Interaction with listings
2.3 Property search data
We collect and process:
- Search queries (e.g. "3-bedroom house in Ryde")
- Filters (budget, bedrooms, etc.)
- Clicked listings
This data may be processed using AI models to improve search relevance.
3. How we use your information
We use your data to:
- Provide and improve property search results
- Personalise search experience
- Analyse user behaviour and trends
- Train and improve AI models
- Prevent fraud and misuse
- Communicate with users (if applicable)
4. Data sources
We aggregate property listings from:
- Public real estate agency websites
- Third-party listing platforms (where permitted)
We do not guarantee accuracy of listing data.
5. Cookies & tracking
We use cookies and similar technologies to:
- Maintain sessions
- Track usage analytics
- Improve performance
You can disable cookies via browser settings.
6. Sharing of information
We may share data with:
- Cloud hosting providers (e.g. servers, databases)
- Analytics providers
- AI service providers (for search processing)
We do not sell personal information.
7. Data storage & security
- Data is stored on secure servers (may include cloud providers outside Australia)
- We implement reasonable safeguards, but no system is 100% secure
8. International transfers
Your data may be processed in countries outside Australia. We take reasonable steps to ensure compliance with the APPs.
9. Your rights
You may:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion (where applicable)
Signed-in users can request deletion in-app:buyer account deletion at /au/me/account, and agent account deletion from the delete-account section at the bottom of your agent dashboard.
Users who cannot sign in can follow instructions on our account and data deletion page.
Contact: [email protected]
10. Third-party links
Our platform links to external property websites. We are not responsible for their privacy practices.
11. Children's privacy
Our service is not intended for users under 18.
12. Changes to this policy
We may update this policy. Updates will be posted on this page.
13. Contact
Email: [email protected]